Return Policy & Legal Warranty

Returns & exchanges

Based on our made-to-measure philosophy, no return is accepted and no refund is made on any order that we have created based on the measurements you have previously provided us with.

We do not offer an exchange service since we do not have ready-made designs that can be shipped in exchange.

We only accept returns if a garment was NOT made according to the customer’s specified measurements. In that case, the garment can be returned and a refund will be reverted, minus the shipping cost.

If the customer needs further minor adjustments made by our team, we offer this service free of charge, excluding the shipping cost (back and forth), which will be covered by the customer.

We understand that the colors as they appear on your computer screen may slightly differ from how they are in reality. In this case, we highly recommend you to order the color swatches (free shipping) to help you decide.

Order cancellation policy

  • Orders canceled within 24 hours of payment confirmation are eligible for a full refund.
  • Orders canceled between 24 – 72 hours will be eligible for partial refund of 70%.
  • Orders canceled between 72- 120 hours are eligible for partial refund of 60%.
  • Orders canceled beyond 120 hours are eligible for partial refund of 30%.

For any further questions regarding our Returns and Exchanges, please contact us at info@ramonfilip.com