Can I order an evening dress made to my measurements?
Yes, most evening styles offer a made-to-measure option. Choose "Made-to-measure" in the size menu and follow the measuring guide. Please note that made-tomeasure pieces cannot be returned.
Which size should I choose?
Our dresses use Italian sizing, from IT36 to IT46. Check the size guide for the equivalent UK, US and EU sizes, or contact us on WhatsApp for advice on a specific style.
How do I provide my measurements?
Once you select the made-to-measure option, you can follow our measurement guide to provide the required measurements. Our customer service team will contact you on what's app as soon you place an order to guide you through the process.
Can I see the dresses in person?
Yes. You are welcome at our showroom at 23 A-B Armenias Str., Nicosia. Please contact us to arrange a visit. Our showroom is open Monday, Tuesday, Thursday and Friday from 9:00–13:00 and 14:00–18:00, Wednesday from 9:00–13:00, and Saturday from 10:00–14:00. We are closed on Sundays.
Do you ship worldwide?
Yes, Ramon Filip offers worldwide shipping. We deliver internationally, allowing clients from around the world to enjoy our collections.
Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive a message on what's app by our customer service team, with your tracking number so you can follow your delivery.
Which courier do you use?
We work with DHL Express and other selected courier services for international deliveries. Orders within Cyprus are delivered through local courier services.
Are customs duties and import taxes included in the shipping cost?
Customs duties, import taxes and handling fees may apply depending on the destination country. Any applicable charges are the responsibility of the customer and are collected by the courier.
How long does it take to receive an evening dress?
Each dress is made to order. Production takes 7–10 working days, then DHL Express delivers it, usually within 2–4 working days (depends on location).
What payment methods do you accept?
We accept online payments through our secure checkout, as well as bank transfers. For assistance with bank transfer payments, please contact our team.
Can I modify or cancel my order after placing it?
If you wish to make any changes or cancel your order, please contact us as soon as possible. As many of our pieces are prepared especially for each client, changes may not be possible once production has started.
